Working with Ques Industries, Inc.
Finding the right private label blender can be critical to your business success. At Ques Industries, Inc. we are committed to providing superior products safely and economically, all the while remaining easy to work with from start to finish.
Doing business with Ques is easy
When you choose Ques, you can rest assured that your order will be handled promptly and professionally, with safety, quality and value as our main concerns. Here's an overview of an order as it moves through our system:
To start, simply place your order by email, phone, or fax. An order acknowledgement is emailed to you for the morning orders by 1pm and the afternoon orders by 6pm.
Our integrated computer system tracks if we have floor stock to fill your order, or if production is needed, our plant manager generates a batch ticket for a suitably sized production run. With years of training and experience, Ques' production personnel blend per the batch ticket to within 1% accuracy.
To ensure batch quality, a sample is taken to our QC lab for comprehensive testing. When it passes QC, the batch is pulled, staged, and the appropriate label is affixed to the container.
The packaging slip, bill of lading and address label are generated upon production completion. A product label (featuring your logo) and SDS are prepared to accompany your order. Within 24-48 hours of receipt, your order is on the truck and on the way to you or your customer.
An invoice is generated the same day so you can bill your customer promptly. An invoice is emailed to you on the same day by 6:15 pm. As a Ques client, you can also view your orders in process and invoices online 24/7 in the secure client area of our website. For easy payment, we accept Visa, MasterCard or Discover if specified upon placing your order. Otherwise, the usual term is 30 days net.
Ques works hard to make you look good
- Quick Turnaround Time
Turnaround time is a critical component to your business success. At Ques, all orders are shipped within 24-48 hours of receipt. We also offer same day rush service when needed.
Ques house blends are kept on the floor for immediate shipment. Further, if your blends are ordered on a regular basis, Ques can warehouse your product so it's available for shipment at a moment's notice.
- Customized Laser Printed Product Labels
Ques can design and produce custom labels, complete with your logo. The labels incorporate appropriate cautionary information, warning diamonds and proper shipping names for the transportation of hazardous materials. Since the labels are printed in-house at Ques, we have considerable flexibility in label design and content.Click here (PDF - 254KB) to view a sample product label.
- Accurate Formulating
Ques is happy to blend formulations brought to us by our clients. In addition, we have an extensive line of house blends we make available to our clients. We are ISO 9001:2000 certified ( click here (PDF - 114KB) to view our certificate) and many of our house formulations are EPA registered and USDA authorized. Our technical staff - including two chemists with 60 years of combined experience in the industry - can develop new, custom formulations to fit your client's application.
- Complete Confidentiality & Anonymity
Ques will not reveal details of your proprietary blends, and we will sign a document insuring this. Furthermore, all Ques employees sign a confidentiality agreement as a condition of their employment.
- Flexible, Affordable Shipping
Ques can ship to your warehouse, or drop ship directly to your customer complete with your company name and custom product label, SDS and packing slip. Because of the volumes we routinely ship, we are able to negotiate exceptional (LTL) common carrier discounts to ensure that you and your customers receive the best shipping rates available. Most of our products ship in various sized drums and totes, including 1, 5, 15 and 30 gallon containers, 55 gallon drums, and 275, 330 and 350 gallon totes. In addition, we offer tank truck shipments for our clients that treat large systems. Our technical staff works with our shipping department to make sure your product ships DOT legal, including all requisite paperwork.
- Detailed Documentation & Lot Tracking
We prepare a Safety Data Sheet (SDS) for each product shipped and automatically send it with your order to your customer. SDSs are also available through the client area of our website. Click here (PDF - 769KB) to view a sample SDS. Our integrated computer system allows us to lot-track raw materials, keep a permanent record of Quality Control (QC) data, and lot-track your finished product. Product retains of your blends are saved for at least 18 months. In the event that there is a questionable material in the field, we have a sample that is immediately accessible for inspection. Certificates of Analysis (C of A) covering your blends are available upon request.
- Convenient, Easy-To-Use Website Client Area
When you partner with Ques, you'll have 24/7 access to your pricing, SDS, orders in process and invoices through the client area of our website. We'll also use this area to send you notices and post documents for you to download. It's safe and secure, and it's just another way we make it easy to do business with Ques.
- Comprehensive Regulatory & Technical Support
Ques employees are kept abreast of the ever changing OSHA, DOT, EPA and other regulations through newsletters, seminars and in-house training. Our chemists have 60 years of combined lab and field experience in our industry.
- Dependable Emergency Response Service
Safety is our number one concern at Ques. In compliance with DOT requirements, Ques can register your hazardous products with a chemical emergency response system which provides information and assistance in emergency situations involving hazardous materials during shipping. This service includes a toll free number that is monitored 24 hours a day, 7 days a week.
Ques saves you money
- Ques purchases raw materials in large quantities, at a savings that we pass on to you.
- Exceptional (LTL) common carrier discounts ensure that you and your customers get the best shipping rates available.
- Ques generates invoices as soon as your order ships, so you can invoice your customers immediately.
- Ques manages all regulatory documentation, so you don't have to.
- Ques offers 24 hour chemical emergency response service covering products during shipment.
It's never been easier to work with a private label blender or toll manufacturer. Contact Ques today and start benefiting from our quick turnaround time, accurate, high quality products and exceptional customer service.