We are committed to providing a safe, clean and rewarding work environment. Our philosophy “we are in this together” — means that every position is equally important to our overall success, and benefits the client with excellent customer service and superior products.

Current Openings:
Customer Service Representative/Administrative Assistant

Responsibilities:
• Answer calls from customers related to taking orders, assisting with customer quotes, servicing their needs or problems and entering the information into a customer management system and/or effectively resolve the issue or route to the appropriate person
• Providing the customers the superior customer service that has been essential to our long term track record of success and stability
• Assist customer service department with daily tasks including order entry, process shipped orders, MSDS, product labels, and freight duties
• Register new customers or new products with Emergency Response Service
• Administrative assistant to Operations Manager
• Route incoming mail and calls
• Prepare outgoing mail and correspondences, including e-mails and faxes
• Compose and type routine correspondences, proposals, or any other needed documents
• Organize and maintain file systems, file correspondences, and other records

Required Qualifications:
• Have a minimum two years experience in a customer service role and administrative assistant with manufacturing industry experience preferred
• Have the ability to effectively communicate, problem solve, and multi-task
• Very strong mathematical and analytical skills are required
• Excellent interpersonal, written and verbal communication and organizational skills are essential
• Must be a team player, well-organized with good time management skills
• Highly motivated, goal oriented, positive attitude, ethical and challenge driven
• Maintain the ability to function successfully with minimal supervision
• Must have proficiency in all Microsoft Office products. Experience with manufacturing software is preferred

• Competitive Compensation: Ques offers competitive compensation based on experience and position. Our plant works from 7:00 am to 3:30 pm and our office is open from 8:00 am to 5:00 pm.
• Paid Vacation: 1 week after first 6 months upon accruing it, 2 weeks for 2nd thru 5th year, and 3 weeks after 5 years of employment.
• Paid Holidays: Ques offers seven days paid annually.
• Bonus Plan: Ques believes that through the hard work of every employee, we can reach our goals. Thus, we take great pleasure in rewarding excellent employees semi-annually.
• Medical Insurance Plan: We offer health insurance coverage for you and your family after completion of the first 90 days of employment.
• Basic Life Insurance Plan: Ques also offers a basic life insurance plan after completion of the first 90 days of employment.
• Sales Record Celebrations: Every month, we set a new sales goal to reach. When we reach our goal, our team and their spouses go out to celebrate while building camaraderie.
• Annual Summer Excursion: To celebrate Ques' anniversary each year, we leave our work behind for a day and go on an overnight excursion with the Ques team. We have gone canoeing, white water rafting, and sailing. Every five years, Ques invites our entire team and their spouses on an overseas trip for a long weekend of fun-in-the-sun.

Ques Industries, Inc. is an equal opportunity employer in a non-smoking and drug-free environment.